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Turn Your Memories into Timeless Oil Paintings
ROOM S021, 2/F, THE CAPITAL, 61-65 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG
Turn Your Memories into Timeless Oil Paintings
ROOM S021, 2/F, THE CAPITAL, 61-65 CHATHAM ROAD SOUTH, TSIM SHA TSUI, HONG KONG

Privacy Policy

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Real Oil Portraits Privacy Policy (“Policy”)

This Policy is effective as of August 23, 2025

At Real Oil Portraits (accessible via www.realoilportraits.com), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our site or make a purchase.

1. INFORMATION WE COLLECT

When you visit or make a purchase from Real Oil Portraits, we collect certain information to provide our services:

  • Personal Information: This includes your name, shipping address, billing address, email address, and phone number provided during checkout.

  • Customization Data: Photos or images you upload for custom oil painting commissions.

  • Device Information: We automatically collect information about your device, including your IP address, web browser, and time zone through cookies and similar technologies.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and fulfill your orders, including arranging for shipping and providing you with invoices/order confirmations.

  • Communicate with you regarding your custom commissions (e.g., sending photo previews for your approval).

  • Screen our orders for potential risk or fraud.

  • With your permission, send you newsletters or marketing updates about our latest art collections and offers.

3. PAYMENT PROCESSING & SECURITY

Your financial security is our priority.

  • Stripe & PayPal: All payments are processed through secure third-party gateways (Stripe and PayPal). Real Oil Portraits does not store or have access to your full credit card details or bank information.

  • Encryption: Our website uses SSL (Secure Sockets Layer) encryption to protect your data during transmission.

4. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties only to help us provide our services:

  • Logistics Partners: We share your name and address with international shipping carriers to deliver your artwork.

  • Service Providers: We may use professional tools to manage customer emails or analyze website traffic (such as Google Analytics).

  • Legal Compliance: We may share your information to comply with applicable laws and regulations or to respond to a lawful request for information.

5. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. Photos provided for custom commissions are kept only as long as necessary to complete the artwork and ensure your satisfaction.

6. YOUR RIGHTS

Depending on your location, you may have the right to access the personal information we hold about you, to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

7. COOKIES

We use cookies to enhance your browsing experience, remember your local currency settings, and understand how visitors interact with our site. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.

8. CHANGES TO THIS POLICY

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

9. CONTACT US

For more information about our privacy practices, or if you have questions, please contact us by e-mail at:

Brand: Real Oil Portraits

Website: www.realoilportraits.com

Email: [email protected]