At Real Oil Portraits, we are dedicated to delivering museum-quality art to your doorstep, no matter where you are in the world. Please review our shipping practices below to understand how we handle and transport your hand-painted artwork.
1. PRODUCTION & DRYING TIME
Every painting at Real Oil Portraits is 100% hand-painted. Unlike mass-produced prints, real oil paintings require significant time for:
Artistic Creation: Depending on the complexity and size, the painting process typically takes 1–3 weeks.
Natural Drying: To ensure your painting is not damaged during transit, it must be touch-dry. This process is essential for preserving the texture and quality of the oil pigments.
Quality Inspection: We perform a final check to ensure the artwork meets our standards before it is prepared for shipment.
2. ESTIMATED DELIVERY TIMELINES
Because we ship globally and each piece is handmade, delivery times vary. Once the painting is dry and dispatched, the estimated shipping times are:
Standard International Shipping: 7–15 business days depending on your destination.
Total Turnaround: Most customers receive their artwork within 4–6 weeks from the date of order, accounting for both production and transit time.
Please note: These are estimates. You will receive a tracking number once your order has been dispatched.
3. SHIPPING METHODS
We utilize reliable international courier services to ensure your art is handled with care. We select the most efficient shipping route available for your specific region to ensure safe and timely delivery.
4. PROTECTIVE PACKAGING
We use professional-grade materials to safeguard your painting:
Rolled Paintings: Carefully rolled and placed inside heavy-duty, moisture-resistant protective tubes.
Framed/Stretched Paintings: Secured with protective corners, wrapped in protective layers, and placed in sturdy, impact-resistant reinforced boxes or wooden crates.
5. CUSTOMS, DUTIES & TAXES
Real Oil Portraits ships to customers worldwide. However, please be aware that:
Any import duties, taxes, or customs fees levied by the destination country are the sole responsibility of the customer.
Customs policies vary widely by country. We recommend contacting your local customs office for specific details. We are not responsible for delays caused by local customs clearance processes.
6. TRACKING YOUR ORDER
Once your painting has been dispatched, we will send a confirmation email containing your tracking number. This allows you to monitor the progress of your delivery as it makes its way to you.
7. ADDRESS ACCURACY
Please ensure your shipping address and phone number are accurate at checkout to avoid delivery delays.
If a package is returned to us due to an incorrect address or failed delivery attempts, the customer will be responsible for any additional reshipping costs.
8. CONTACT OUR SHIPPING TEAM
If you have any questions regarding the status of your order or our shipping process, please reach out to us:
Brand: Real Oil Portraits
Website: www.realoilportraits.com
Email: [email protected]